Terms & Conditions

These terms govern your use of jameslord.uk and jamesjacklord.com (the “site”), any purchase you make through its shop, and any service you buy from its Services page. The site is operated by James Lord, based in England. By using the site or placing an order you agree to them; if you don’t, the site still works fine to look at, but please don’t buy anything.

Nothing here reduces the rights you have as a consumer under UK law. Where these terms and the law disagree, the law wins.

You may browse, link to, and share pages from the site freely. You may not attempt to break it, scrape it at volume, probe its APIs, submit spam through the contact form, or use it for anything unlawful. The bot check on the contact form exists for a reason.

The site is offered as-is. It may be changed, paused or taken offline at any time without notice, and no guarantee is made that it will be available uninterrupted or error-free. Reasonable care is taken to keep the content accurate, but concept work is exactly that — concepts. Advice given as part of a paid service is covered by the Services section below; nothing else on the site is professional advice.

Everything on the site — the designs, renders, photographs, video, text, the fractal, the jl mark and the LEVALLOIS name — is the property of James Lord or its respective licensors, and is protected by copyright, design right and trade mark law.

You may view it and share links to it. You may not reproduce, modify, sell, print, 3D-print, train models on, or otherwise exploit any of it without written permission. Referenced influences (for example the work of Michael Hansmeyer, credited in the gallery) remain the property of their creators.

Products listed in the shop (other than LEVALLOIS — see below) are sold by James Lord and paid for through Stripe Checkout. Placing an order is an offer to buy; the contract is formed when you receive the order-confirmation page and Stripe’s receipt email. Obvious pricing or listing errors may be corrected and the order cancelled and refunded in full before dispatch.

Prices are shown in the currency displayed at checkout and include UK VAT where applicable. Shipping is arranged per order; any delivery charge is shown before you pay. Pieces marked Sold out are exactly that — the page stays up for the record.

Many pieces are one-offs or made to order. Images are accurate renders or photographs, but colour and finish may vary slightly from your screen, and hand-finished items may carry small variations. That’s the point of them.

Orders ship to the countries offered in the address step at checkout. Dispatch times depend on the piece — one-offs ship quickly, made-to-order work takes longer — and you’ll be emailed when your order is on its way. Risk in the goods passes to you on delivery.

For deliveries outside the UK you are responsible for any import duties, customs charges or local taxes levied on arrival. Please check these before ordering; they are outside this site’s control and are not refundable.

Under the Consumer Contracts Regulations 2013 you have 14 days from the day you receive your order to cancel it for any reason. Tell me within that window via the contact form, then return the item within a further 14 days, unused and in its original condition and packaging. You cover the cost of return postage unless the item is faulty or not as described. A full refund, including the original standard delivery charge, is issued within 14 days of the item arriving back.

The 14-day right to cancel doesn’t apply to items made to your specification or clearly personalised, where the law excludes it — this will be stated on the product page before you order.

Under the Consumer Rights Act 2015 everything sold must be as described, fit for purpose and of satisfactory quality. If a piece arrives damaged, faulty or not as described, get in touch within 30 days for a full refund, or afterwards for a repair or replacement. Return postage for faulty items is covered. Photographs of the damage and the packaging help enormously.

Calls, audits, redesigns and marketing retainers listed on the Services page, and the imagery, content and search packages on the AI page, are provided by James Lord. Nothing is sold on the pages themselves: you enquire, I confirm the package by email, and payment is made through the Stripe link in that reply — a one-off or monthly link for fixed-price packages, an invoice or deposit link for scoped work. The contract is formed when that payment succeeds. Each package states what’s included, what it costs and when it lands. That listing is the scope. Anything outside it is quoted separately, in writing, before it’s done.

Starting work. Turnarounds run from the working day I receive the access the job needs (site, analytics or ad accounts), not from the day you pay. By paying for a fixed-price package you ask me to start within the 14-day cancellation window. If you cancel before delivery you’ll be charged only for work already done; once a report, call or plan has been delivered the right to cancel no longer applies, as the law allows for completed services. Calls can be moved up to 24 hours ahead; a missed call without notice is used up.

Your side. You keep the ad accounts and pay ad spend directly to Google, Meta or any other platform — management fees never include it. You provide access, content and timely answers; where they’re late, dates move with them. You confirm you’re entitled to grant me access to whatever you hand over, and you revoke that access when the work ends.

Redesigns and scoped work. Larger projects are scoped in writing after a conversation. A deposit secures the start date and is credited to the final invoice; once work has begun it is non-refundable except where the law says otherwise. Stated “from” prices are honest floors, not quotes. Two weeks of post-launch fixes are included; new requests after launch are new work.

Retainers. Monthly services are billed in advance through Stripe, run for a minimum of three months, then roll month to month. Either of us can end a retainer with 30 days’ notice by email; part months aren’t refunded. Retainers cover the management described on the package, not unlimited requests.

Results. Services are provided with reasonable care and skill, as the Consumer Rights Act 2015 requires. Search rankings, ad performance and sales depend on your market, budget, product and platform, none of which I control, so no particular outcome is promised. Recommendations are yours to act on or not; responsibility for changes you make to your own site or accounts stays with you.

AI-generated work. Imagery, video and copy from the AI packages are generated from material you supply and finished and checked by hand; you approve every asset before it is used. On full payment you may use the delivered assets for any commercial purpose. Copyright in wholly machine-generated material is unsettled in some jurisdictions, so no warranty of registrable copyright is given. You confirm you hold the rights to any product photos, logos and brand material you provide. Where a platform or the law requires AI-generated content to be labelled, that labelling is built in and must be kept; generated people are never to be presented as real customers, staff or reviewers.

Ownership and confidentiality. Reports and deliverables are yours to use once paid for in full. My methods, templates, prompts and tooling remain mine. Anything you share for the work is kept confidential and used only for it. I may describe the work and show outcomes in a portfolio unless you ask me not to, which you can do at any time.

LEVALLOIS is designed by James Lord but manufactured, sold and fulfilled by Zellerfeld. The Shop-now button on its page takes you to zellerfeld.com, where your purchase is a contract between you and Zellerfeld under Zellerfeld’s terms. Pricing, sizing, delivery, returns and customer service for LEVALLOIS are handled by them.

Prices shown on this site for LEVALLOIS are indicative, localised by region, and may differ from the final price on zellerfeld.com; the price you pay is the one shown at their checkout.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law says can’t be limited — including your statutory rights as a consumer.

Beyond that, James Lord is not liable for losses that were not foreseeable when you placed your order, for business losses such as lost profit, revenue or ad spend, or for anything arising from your use of third-party sites and platforms linked from or used in the work (Zellerfeld, Stripe, Google, Meta, Spotify and the like). Total liability for any order or service is limited to the amount you paid for it — for a retainer, the fees paid in the three months before the claim.

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts. If you’re a consumer in the EU, your local mandatory consumer protections still apply.

Questions about an order, these terms, or anything else: the contact form lands straight in my inbox. For how your data is handled, see the Privacy Policy.